Cramming it Back Down Their Throats: An AT&T Story
AT&T recently settled a lawsuit filed by the Federal Trade Commission as well as federal and state entities regarding the deceptive practice of “cramming” consumers who had mobile phone service with AT&T. The whopping $105 million settlement is the largest settlement ever with a mobile phone carrier.
‘According to the FTC, AT&T Mobility, LLC allegedly charged consumers’ mobile phone bills for third-party subscriptions or services that they never ordered or authorized. Many consumers weren’t aware they had been paying — up to $9.99 per month — for seemingly random horoscope text messages, flirting tips, celebrity gossip, wallpaper or ringtones that showed up on their phones.”
Read the FTC press release here. The FTC press release provides a replica of an actual AT&T bill that hid the unauthorized charges. Pretty slick but it cost the company dearly.
If you were an AT&T customer click here to see if you are entitled to make a claim for a refund. Moral of the story: play by the rules and be fair or else you may be get a megadose of payback.