Cramming it Back Down Their Throats: An AT&T Story


AT&T recently settled a lawsuit filed by the Federal Trade Commission as well as federal and state entities regarding the deceptive practice of “cramming” consumers who had mobile phone service with AT&T.  The whopping $105 million settlement is the largest settlement ever with a mobile phone carrier.

According to the FTC, AT&T Mobility, LLC allegedly charged consumers’ mobile phone bills for third-party subscriptions or services that they never ordered or authorized. Many consumers weren’t aware they had been paying — up to $9.99 per month — for seemingly random horoscope text messages, flirting tips, celebrity gossip, wallpaper or ringtones that showed up on their phones.”

No cramming!   Read the FTC press release here.  The FTC press release provides a replica of an actual AT&T bill that hid the unauthorized charges.  Pretty slick but it cost the company dearly.

If you were an AT&T customer click here to see if you are entitled to make a claim for a refund.  Moral of the story: play by the rules and be fair or else you may be get a megadose of payback.

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1 Comment

  1. Jeff

    Greed like this destroys the integrity of our system and it seems to be all pervasive. Nice to read about one getting settled but the consumer will still not be made whole. This was a corporate ploy to squeeze the extra dollars out of people who cannot afford it or are ignorant to technology, which is most of us. Good work reporting good news, John. Remember me around November 1 for some pizza. Go Spartans! Go Heels!

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