Car Law A to Z: R is for Repair Act
North Carolina has a Motor Vehicle Repair Act that establishes the rights of the consumer and the obligations of the repair shop/service facility. As a consumer you have the right to several things including the following:
- to receive a written repair estimate for estimates of repair over $350.00
- to inspect and retain any parts removed from your vehicle [provided you make the request at the time you authorize repairs]
- to receive an itemized written invoice for parts and labor provided to repair/service your vehicle
Be sure to learn more about the Act and how it protects consumers and strives to promote integrity in repairs and service. And be advised that violations of the Act can lead to damages (possibly trebled) and court costs and attorneys’ fees for the consumer.