Car Law A to Z: P is for Parts
Under the NC Motor Vehicle Repair Act consumers have certain rights when transacting business with repair shops and body shops. These rights include but are not limited to:
- the right to receive a written repair estimate (if the estimated cost of repairs exceeds $350.00)
- the right to inspect and retain any parts removed from your vehicle (provided you make the request at the time you authorize repairs)
- the right to receive an itemized invoice for all work performed (which includes the cost of all parts used in the repair or service
It is a deceptive practice for a repair facility to misrepresent that certain parts are required to repair your vehicle. Another problematic practice is the unauthorized use of substitute, recycled, or remanufactured parts on your vehicle when the repair is pursuant to an insurance policy. Bad parts affect the performance, and in some cases, the safety of your vehicle.
There are some occasions when you can use the Act as your sword and go to Small Claims Court a/k/a Magistrate’s Court and seek justice on your own. On other occasions it is important you at least consult with an attorney and possible retain one for your case. Here’s hoping you never have to make that call…